We will accept a return within twenty one days of receiving the order. The receiving date will be determined as the day the package is shown to be delivered by the transporter. After this date, no item will be replaced or reimbursed. Any returned item(s) must get prior approval before being sent back to the Syr Hobbs Wargames, LLC, and all returns and associated fees are the responsibility of the buyer. Any returned item(s) must be in the original packaging in "new" condition. Upon meeting these requirements, the purchaser will be reimbursed for the returned item(s) via PayPal. Shipping costs will not be reimbursed, only the price of the item(s) returned. Damaged items need to be brought to our attention within fifteen business days. For more information please contact us.